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Determining the Gap between Customer Expectation and Management Perception in Banking Services: An Evidence from Jamuna Bank Limited | Semantic Scholar
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2 Chapter The Gaps Model of Service Quality The Customer Gap The Provider Gaps: Gap 1 – not knowing what customers expect Gap 2 – not having the. - ppt download
Service Quality Gap Model Source: A. Parasuraman, Valarie A. Zeitham l,... | Download Scientific Diagram
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